Kurdistan University of Medical Sciences

Kowsar Medical, Educational, and Therapeutic Center
Patient Rights

Patients have the right to receive quality health services
 Health services must be provided to all people caring human dignity, all values and beliefs regardless of any kinds of discriminations in terms of ethnicity, culture, religion, gender, and illness

 Health services must be provided as fast as possible considering patient time restrictions

Patients must receive quality services in emergency cases regardless of costs

 Health services are provided according to legal guidelines in non-emergency cases

If it is not possible to offer appropriate services in emergency cases, patients must be transferred to another hospital after receiving emergency services and sufficient information

Sufficient information must be provided appropriately

Patients must be educated about their treatments process

Several factors such as patients’ characteristics, level of education, language, pain, and stress must be regarded in providing information to the patients at the right time

Patients have the right to access all the information in their clinical case and they can ask to get a copy of it. They also have the right to ask for corrections on errors in their clinical caseSufficient information must be given to the patients in terms of legal guidelines, costs, therapeutic and non-therapeutic services, insurance, and supporting systems before admission

Patients have the right to make decisions about the offered health services without any pressure

Patients have the right to select the center and physician offering health services they need according to legislations and legal guidelines
Patients have the right to ask for a second opinion or consultation with another physician

Having received sufficient information, patients have the right to be given enough time to make appropriate decisions

Privacy and confidentiality must be considered for all patients.

All the information in patients’ clinical cases must be kept confidential. Confidentiality of the information can be violated just in cases with legal permission

Patients have the right to receive required facilities to keep their privacy. Patients’ privacy must be respected in all stages of the treatment process

Information of the patients’ clinical cases can be accessed only by the patient him/herself, treatment team, and legal authorities

Patients have the right to be accompanied by someone trustworthy in all stages of the treatment process including diagnosis and examination

Patients have the right to access a legal system to file lawsuits.

If patients see their rights are violated while receiving medical treatments, they have the right to file a lawsuit. It is required to mention that this legal process must not distort the quality of the health service provided to the patients

Patients have the right to be given information about the legal process of their lawsuit

Medical errors occurred while offering health services must be compensated as fast as possible according to legislations and legal guidelines

Dear patients / clients

Comprehensive guidelines for patient rights are accessible in all nursing stations and on the website

Department of the patient rights is responsible to provide information and services in case of encountering any problem

Public Relation Department of KOWSAR Medical, Educational, and Therapeutic Center